Frequently Asked Questions
Day Care and Walks
Absolutely nothing! We have plenty of leads, toys, blankets and dog bowls. If you would like, you can send your dog in his or her own harness and you can send lunch or special treats (due to allergies). We will follow any instructions you give.
Your dog will receive two walks (full day) or one walk (half day) in one of the local parks.
When we are back at base the dogs can play in our daycare room, or in the garden.
There are also lots of comfy beds for those who want to have a snooze.
We do many of our walks at our nearest park: Alexandra Palace. However we like to vary things with the dogs so also go regularly to Highgate Wood, Queens Wood, Coldfall Wood and sometimes Brook Farm Open Space in Totteridge. At least once a day, we take a pack out to Trent Park.
All dogs are let off lead for full exercise, unless there is a medical reason to restrict them.
Of course dogs new to the pack and to the handler are kept on lead until a bond is established.
For extra security, all our dogs wear company tags on their collars which have our phone numbers printed on them.
Yes we offer collection and drop home service to dogs living in Alexandra Palace, Muswell Hill, Crouch End and Bounds Green.
If you live in another area please ask us and we can see if we can accommodate collection in your area.
Each member of our team is insured to walk 6 dogs at one time. Sometimes two dog walkers will walk together and take a bigger group.
This group will never exceed the legal limit of 6 dogs per person.
Generally, yes. They love each other!
If we had a dog that we felt was not socialising well, or being aggressive, this dog would be asked to leave for the safety of the rest of the pack. This is a very rare situation however.
Our daycare service is very popular and most days we are full so a booking is essential.
Grooming
Depending on the severity of the mats, dematting may be an option. Dematting can be very time-consuming and painful for the dog.
Our main priority is the comfort and safety of your dog. Clipping the dog short is often the kindest option for your dog and the hair will grow back – we promise!
All options will be discussed with you before any decisions are made.
This depends on the breed of your dog and the type of hair they have.
Regular grooming is essential for the health of your dog, not just for aesthetics.
Regular bathing and brushing allows us to carry out a health check on your dog to check for the following:
- Fleas and ticks
- Skin problems
- Knots and matting
- Cuts
- Sore or split paw pads
- Problems with ears and eyes
A full groom includes:
- Bath – shampoo and blow-dry
- Brushing/demattting/deshedding
- Grooming – breed specific or pet trim of your choosing
- Sanitary trim
- Ear plucking and cleaning
- Nail cutting, clipping in between paw pads
- Anal gland excretion (on request)
- Bath – shampoo and blow-dry
- Brushing/deshedding
- Nail cutting, paw tidy
- Sanitary trim
- Trimming of hair around the eyes (if necessary)
This, again, depends on the breed.
However, if your dog is going to require regular grooming (eg. Poodle-mix breeds) then we suggest getting them used to the grooming process early.
As soon as your pup has had all their vaccinations (around 12 weeks) they can come to the salon.
We offer a Puppy Intro grooming session which will introduce your dog to all the sights and sounds of the salon so they can build a relationship with us.
All our shampoos and natural and hypo-allergenic.
We use the Hownd range of products, which is a premium brand, ethically sourced and not tested on animals.
If your dog has a skin condition that requires a special shampoo from your vet, please bring it along and we will be happy to use it.